Contact Contact

Customer Satisfaction Is Important

November 16, 2016

Customer satisfaction survey spotlight

Customer satisfaction surveys are now available for transit riders

So, what do you think of public transportation in the Chicagoland region?  With a new round of customer satisfaction surveys available, now is your chance to let us know!

The RTA funds customer satisfaction surveys periodically to gain feedback on your experience with our transit system.  The surveys ask riders to rate their satisfaction with such aspects as safety, service levels, communications, and cleanliness.  We use your responses to let us know where to focus our efforts.  As you’ve read on this blog before, our resources are limited and we want to aim our efforts and dollars where they will make the most impact.

Whether you take CTA, Metra, or Pace (or any combination of the three), please take a few moments and complete a survey.   We want to hear from regular, occasional, and even rare riders.  You can remain anonymous if you wish, or you may choose to lend your name and opt into future surveys – your choice!

CTA: Surveys were emailed to customers the first week of November – check your inbox and spam folder!

Metra:  https://rsgresearch.com/metra2016/survey/1/en?anon=t&seg=2&xid=3

Pace:    https://rsgresearch.com/pace/pages/soc?locale=3

 

 

Subscribe to our Newsletter

* indicates required
Type your email address here
What emails would you like to receive from the RTA
Tagged in:

Related Articles

RTA ADA AWARENESS 2020 1 RTA celebrates 30 years of the Americans with Disabilities Act

This month the RTA is celebrating the 30th anniversary of the Americans with Disabilities Act (ADA). The ADA transformed society and provided opportunities f...

July 29, 2020
Pace Buses 3569195969 1588881889263 Take a survey to help improve mobility options for older adults and people with disabilities

Do you or someone you know face transportation challenges? The Regional Transportation Authority (RTA) wants to hear from you about transportation issues and...

May 7, 2020
Transportation Tuesday Event Brite Banner V3 004 Transportation Tuesday Webinar Series: Attend the 2020 RTA Annual Planning Workshop Virtually

The RTA is launching a four-part webinar series in place of the Annual Planning Workshop due to the ongoing COVID-19 pandemic. The free, virtual sessions wil...

April 17, 2020
Call Banner 3485388325 1590696008966 Announcing the 2020 Access to Transit Program Call for Projects for Small-Scale Capital Projects

We are excited to announce that the call for projects for the RTA  Access to Transit Program is now open. The RTA launched the Access to Transit program in 2...

March 13, 2020
22 RTA 0646 Happy International Women’s Day and Women’s History Month from the RTA

Each year the RTA celebrates Women’s History Month in March to recognize the women who work at, and ride, CTA, Metra, and Pace every day. The celebration coi...

March 8, 2020
Survey image How's Your Ride? Take This Survey

We’d like to hear your thoughts about public transit!  The RTA is sponsoring a system-wide customer satisfaction survey and would like your feedback about yo...

March 2, 2020
RTA
CTA
Metra
Pace
Copyright © 2024 Regional Transportation Authority. All Rights Reserved.